Allow Citycare user to initiate a voice, video and screenshare session with Resident Customer Success

From the Citycare Portal, a City user could click on a button to initiate a voice/video call with a Resident Customer Success Agent, which could then initiate a screenshare to see the user's screen, and support them remotely with any issue they may be having, support they may need, or any idea they may want to help our product team clarify.

This idea will then quickly evolve to allow a Citycare user to then do the same voice / video support to their residents when they are being called by them from the Resident app, empowering the city's customer service departments who are in citycare, to provide the same voice/video support to their users (residents) as we will for them.