Citycare Ideas
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Manual Borough Definition

Ability for user to go in Mapview to create a geofence that defines a 'Borough' of a city, and assign the Elected Official which is responsible for it. - Type - Burrough - Status - Time in status
Guest almost 4 years ago in  0 Under analysis

Test Citicare Idea during kickoff call

Test Description
Paul-André Savoie about 3 years ago in Assets 0 Won't implement idea

Provide Resident App link at Access Request Declined Screen

During the KT session for the Citycare applicaiton, Melanie suggested a great idea I'm sharing it here with you all. If the user's access request is declied show a Resident app logo and link of resident app to invite this user to at least download...
Niyanta Bhatt over 3 years ago in Residents 0 Open

Post Auto resolve feature(s)

Certain requests need to expire after a certain amount of time, or when an event has occured. Snow accumulation request made prior to last snow removal. To prevent obvious administration of announcements, requests and other posts. City workers sho...
Guest almost 4 years ago in Operations 0 Under analysis

Allow Citycare user to initiate a voice, video and screenshare session with Resident Customer Success

From the Citycare Portal, a City user could click on a button to initiate a voice/video call with a Resident Customer Success Agent, which could then initiate a screenshare to see the user's screen, and support them remotely with any issue they ma...
Paul-André Savoie almost 4 years ago in Online Support 0 Idea Accepted

Ability to create geographic areas which are electoral administrative regions

In Canada, the city of Montreal has 19 burroughs, which each have their mayor, and elected officials. Resident must be able to create the geographic areas https://commons.wikimedia.org/wiki/File:Montreal_arrondissements.png https://montreal.ca/arr...
Paul-André Savoie almost 4 years ago in Settings 0 Idea Accepted

Upgrade the email that is sent to EO's not having downloaded app, when Residents create posts

Currently, the email that is being sent to EO's is not personalized and not meeting the requirements to ensure that the EO feels compelled and convinced to really download the app. The email must contain all of the content that is normally seen in...
Paul-André Savoie almost 4 years ago in  0 Escalated

Automatic Post Following

Ability for Citycare employees to create an 'Auto Follow' rule, which allows them to follow posts which meet criteria:
Guest almost 4 years ago in  0 Under analysis

Citycare Form builder.

As licensing and permits are a huge part of a cities workload, the ability to create forms and permit applications via Citycare that match and can map to existing processes, it could facilitate the adoption.
Guest over 3 years ago in Services 0 Open

Licensing and Permit as stand alone feature

With Resident/Citycare aiming to provide services to municipalities it is critical that the most repeated operations are managed by our services. Permits and Liscencing is likely the biggest spend of both cities and residents, and has no presence ...
Guest over 3 years ago in Resident Posts 2 Under analysis